Cancellation & Refund Policy

1. Booking & Payment

Full payment is required at the time of booking to confirm your reservation. Your booking is not confirmed until payment has been successfully processed and you have received a booking confirmation email with your unique reference number (format: NA-YYYY-XXXX).

We do not accept bookings within 7 days of the trip start date. All reservations must be made at least 7 days in advance.

2. Cancellation & Refund Schedule

We understand that plans can change. Our refund policy is based on how far in advance you cancel:

3. How to Cancel

To cancel your booking, email us at support@nuttyadventuresca.com and include the following:

• Your full name
• Booking reference number (NA-YYYY-XXXX)
• Trip date
• Reason for cancellation (optional)

Cancellations are only accepted via email. The date and time of your email will be used to determine refund eligibility. Verbal cancellations are not accepted.

4. Trip Modifications

If you need to change your trip date, vehicle, pickup time, or other details, email us at least 7 days before your trip. We will do our best to accommodate changes at no extra charge. Changes requested within 7 days of the trip are subject to availability and may incur additional fees.

5. Nutty Adventures Cancellation

In rare cases where Nutty Adventures must cancel your trip due to vehicle unavailability, severe weather, or circumstances beyond our control, you will receive a full refund within 5 business days. We will notify you as soon as possible and make every effort to offer an alternative date or vehicle.

6. No-Show Policy

If a customer does not show up at the scheduled pickup location within 60 minutes of the agreed pickup time, and has not communicated with the assigned driver or our support team at support@nuttyadventuresca.com, the trip is considered a no-show. No refund will be issued for no-shows.

7. Exceptions

Nutty Adventures reserves the right to grant exceptions to this policy at its sole discretion in cases of documented emergencies such as hospitalization or natural disaster. To request an exception, email support@nuttyadventuresca.com with supporting documentation.